House Policies & Guidelines

• Check-in: 2:00 PM | Check-out: 12:00 PM
• Early check-ins and late check-outs are subject to room availability and corresponding fees. Please inquire at the front desk for rates.
• All registered guests will receive a resort wristband upon check-in. This wristband must be worn at all times for security and access to facilities.

• Guests will be charged for any damage to or loss of room furnishings, electronics, or amenities.
• To avoid disputes, please report any pre-existing damage to the front desk upon check-in.

• As much as we love pets, we are unable to accommodate them. 

• White towels are for in-room use only. Charges apply for lost or damaged towels.
• Pool & Beach Towels:
  • Each guest will receive one towel card, which can be exchanged for one pool/beach towel at the Pool Bar area.
  • Cards will be returned when towels are returned.
  • All cards must be presented at checkout. Missing cards will incur a Php1,000 charge per lost towel.
  • Extra towels may be rented for Php100 each.
• Clotheslines and drying racks are available in your room for wet clothes. Please refrain from hanging clothes on railings or in common areas.

• Please safeguard your personal belongings, especially in common areas. Management is not responsible for lost or stolen items.
• For lost-and-found inquiries, contact the front desk.
• Items that are left behind will be held for 90 days before donation or disposal. Please contact reservations to arrange pickup. Shipping fees at guests’ expense.

To maintain cleanliness and safety, the following are not permitted within the premises:

• Raw or cooked food (except baby formula and medically required meals).
• Cooking appliances, portable stoves, or any form of cooking.
• Portable furniture.

Exceptions: Guests may bring medically necessary equipment—please advise our reservations team in advance.

Guests found bringing any of the above-mentioned items may be denied check-in, even with a confirmed booking.

• Any outside drinks are subject to corkage fees. Please inquire with your reservations representative or at the front desk for rates.

• Children must be supervised at all times, particularly in the pool area, on the beach, and in dining areas.

• Wash off all sand at designated rinse stations before entering rooms, buildings, or the pool.
• Excessive dirt or staining of linens and towels will result in cleaning fees.
• Dispose of trash in designated bins. Littering within the resort or on the beach is subject to fines imposed by local authorities.

• Per Barangay policy and as courtesy to other guests, loitering in the beach, hallways and in the main dining area after 10:00 PM is not allowed.
• If you would like to continue socializing, our staff can assist in setting up a designated area upon request.

• Appropriate swimwear is required in the pool.
• Strictly no human waste (excrement, urine, vomit) in the pool. A cleaning fee of up to Php5,000 will apply if contamination occurs.

• STRICTLY NO SMOKING inside rooms or common areas. Smoking is only permitted in designated areas.
• Rooms are equipped with smoke detectors. Fines apply as per R.A. 9211 for smoking in prohibited areas.

• All types of illegal substances are strictly prohibited. Local law enforcement will be involved if any guest is found in possession of or under the influence of illegal substances.
• Guests must conduct themselves in a respectful and responsible manner at all times. Lewd behavior, disorderly conduct, or any actions that disturb other guests may result in fines, removal from the premises, and/or involvement of authorities.
• Harassment or inappropriate behavior toward staff or other guests will not be tolerated.

We appreciate your cooperation and look forward to providing you with a relaxing and enjoyable stay at Zac’s Shack Resort!