Terms & Conditions

Bookings may be made through this form, Facebook Messenger, or via phone/Viber/WhatsApp.

Please provide all necessary details for us to ensure maximum efficiency. We will check for availability on your desired dates and send you a quotation via your chosen method of communication within 24 working hours. This quotation will only include the information on availability and total rates for your desired travel dates, and is not yet an official reservation. 

• Kindly appoint only one point person in your party and choose only one platform (call/ text/Facebook Messenger/Viber) to communicate with us to avoid confusion.
   
• Payments are currently accepted through bank deposit (BDO). Send us your proof of payment and allow us some time to confirm the transaction has cleared in our account. Once it has, we will be sending you your confirmation in email/message form.
   
• WE DO NOT MAKE PENCIL BOOKINGS. A minimum of 50% downpayment is required to secure your reservation. Unpaid reservations are held only until 11am the following day, after which time the rooms will be released for sale.
   
• CUTOFF TIME FOR PAYMENTS IS 3PM. If you send payment before then, expect a confirmation within the day. If payment is sent past 3pm, please expect confirmation the following day. 

• The maximum allowable persons per room are as follows:
  • Sea View, Poolside and Standard Rooms: 4 adults + 2 children aged 5 and below 

               • Bunker Rooms: 6 adults + 2 children aged 5 and below
 

Anyone over the above stated maximum allowable capacities will have to book a separate room, which is subject to availability. THIS IS STRICTLY IMPLEMENTED and we are unable to provide extra beds, so please manage your booking accordingly.

• If you arrive with additional persons exceeding what is indicated in your booking confirmation, additional rooms will be subject to availability. 

• Please be informed that we do not have any official tie-ins with any travel agents/ agencies. Book with third parties at your own discretion. Management will not be held liable for any markup fees you may be charged.
   
• We do not accept day tours.
   
• Visitors (non-staying guests) will be charged a cover fee of Php500/head which will allow them access to our beachfront, pool, external bathrooms, and towels. 

• Pets. The presence of any animals upon arrival will be subject to forfeiture of your booking.
• Appliances (fans, cooking appliances, and the like) and portable furniture (tables, etc.)
• Cooking and outside food
• Smoking (outside of designated areas)
• Firearms
• Illegal substances

Kindly ensure all members of your party are informed of these to avoid any inconveniences upon check-in.

• Early check in & late check out (subject to room availability)
• Alcohol Corkage
• Depending on the season, you may be charged an Ecological Fee of ₱20/head upon entry into Brgy. Calayo.

• Kindly coordinate with the reservations representative or front desk officer if you want to arrange an early check-in. Our representative will advise you if your room is available at your time of arrival and give you the rates for early check-in.
   
• You will be asked to fill out a Guest Registration form with the details of your booking along with an agreement to our Terms and Conditions and compliance with House Rules and Regulations.
   
• You will be asked for a valid government-issued ID (one per room)
   
• SECURITY DEPOSIT: ₱1000 per room, which will be refunded in full upon check out barring any losses or damages to your room/s.
   
• A representative will endorse the room to you to make sure that everything is in place, and all fixtures are present and accounted for and in working order. Inform them if you see any defective items or fixtures, otherwise, any damage incurred will be charged accordingly. 

• You will be presented with an invoice of total payables and any incidentals (if applicable) to be settled upon check out. 

• Please observe the standard check out time (12:00nn) to avoid being charged extra for extending your stay. Kindly inform our staff if you need to arrange late checkout, which is subject to availability.
   
• If late check out is available for your room, the max time is 1:00pm or 1 hour past check out time (12nn) free of charge. Past 1:00pm, the fee will be Php500/hr, automatically charged upon 15 minutes past grace period.
   
• If your room has an incoming booking, the pro-rated hourly fee will automatically apply upon 12:30pm.
   
• Your security deposit will be returned to you in full upon check out barring any losses, damages or staining to your room and the inclusions therein, and upon the return of your key/s. 

Rebooking requests are subject to ₱100 rebooking fee and applicable forfeitures as detailed below:

• You can request rebooking up to 3 days before your check-in date, after which 25% of your reservation total will be forfeited.
• A maximum of two rebookings are allowed per reservation, subject to the timeframe and conditions mentioned above. Rooms are subject to availability.
• Any applicable forfeiture amount + ₱100 processing fee will be added to your balance upon check in.
• Published rates are subject to change without prior notice. Current rates shall apply to your rebooking and will be reflected in your balance.

For cancellations, you may use your downpayment as credit towards a future stay 

(rebooking) or request a refund with applicable forfeitures as detailed below:

• Cancellation made 24 hours after receiving booking confirmation: no charge.
• Cancellation made up to 7 days before check-in date: 10% forfeiture of downpayment.
• Cancellation made 2-6 days before check-in date: 50% forfeiture of your downpayment.
• Cancellation made 24 hours or less before check-in date: will count as a no-show and result in 100% forfeiture of your downpayment.
• For cancellations of rooms/nights in a multiple room/night reservation, forfeitures on the total amount of the room/night you are cancelling as stipulated in the above time frames will apply, to be added to your balance due upon check in.

We do not offer refunds for late arrivals, early departures, shortened stays or no-shows.

Please note that promo rates are not eligible for refunds but can be rebooked. 

Any paid amount will be credited towards a future stay, subject to availability and standard rebooking policy.

In case of circumstances that prevent you from fulfilling your reservation, such as illness or natural disasters, you must provide supporting documentation within 7 days of the cancellation or rebooking request. Failure to provide such documentation will result in the forfeiture being upheld. Zac's Shack reserves the right to review each case individually and make a decision at its discretion.

In the event that Zac's Shack needs to cancel a reservation due to unforeseen circumstances, such as maintenance issues, inclement weather or safety concerns, customers will receive a full refund or credit towards a future stay. Zac's Shack will make every effort to notify customers of such cancellations as early as possible, and will work with them to find suitable alternative accommodations if necessary.

Zac's Shack cannot accept any liability where the hotel booking could not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, acts of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.